For specialty practices

The work that falls through the cracks when everyone’s already stretched thin.

Phones ring while staff are mid-appointment. No-shows never get rebook.

A patient’s post-procedure questions has to wait. Screenings quietly lapse.

It’s not for lack of care - today, all of it falls to whoever happens to be free.

Each one is a patient relationship, and revenue, quietly slipping away.

Carrie

The follow-up supporter for your team at any point in the patient’s journey.

Your front desk builds patient relationships. Carrie keeps them going, coordinating what your team can’t get to, whether its scheduling, refills, triage, escalations, or follow-ups.

Carrie Sync

Pre-Visit/Procedure Preparation.

  • Answers new- and existing- patients calls 24/7
  • Books, reminds, and confirms visits
  • Automates intakes
  • Provides pre-procedure prep and readiness
    • Pre-op instructions
    • Indicates contradicting flags or barriers

Carrie Heal

Post-Visit/Procedure Follow-up.

  • Post-procedure/visit check-ins
  • Early detections of potential complications
    • Escalation to your medical team with ready-to-act summary.
  • Patient support
    • Education & guides

Carrie Recall

Retain and Re-engage.

  • Proactively manages long-term follow-up
  • Screens and surveillance reminders
  • Reactivates lapsed and no-show patients
  • Helps completing multi-visit treatment series
  • Continuous patient support long after initial contact

Specialty-Specific Programs

Adjusted to your system, covering the front office and the follow-up.

Dermatology

Mohs Procedure

Phones & schedule

Answers the line at any hour, books and reschedules visits, recovers no-shows.

Before the Procedure

Pre-prep calls covering procedure details and instructions: what to expect, what to bring, and how long it takes. Confirmation of medications and health changes.

After the procedure

Wound checks after Mohs surgery and excisions (bleeding, spreading redness, signs of infection), suture-removal, follow-up scheduling.

Long after

Annual skin-check recalls, lapsed patients reactivated, multi-visit treatment series completed.

Orthopedics

Clinical content written and approved by orthopedic surgeons.

Phones & schedule

Inbound answered around the clock; physical-therapy and imaging visits booked before the follow-up needs them; cancelled slots backfilled.

Before surgery

Readiness calls covering which medications to pause (confirmed with the care team), fasting, the ride home, and a home set up for recovery.

After surgery

Pain trend against expectations, incision checks, home-exercise adherence, new calf pain or swelling flagged for same-day review.

Long after

Injection-cycle reminders, annual joint checks, drifted patients brought back.

Gastroenterology

Clinical content written and approved by gastroenterologists.

Phones & schedule

Prep questions answered at 9pm the night before, which is when they happen; cancelled slots backfilled from the recall list.

Before the procedure

Step-by-step bowel-prep guidance across the days before a colonoscopy, with an expedited path the moment prep goes wrong (poor prep is a top reason procedures get repeated).

After the procedure

Post-procedure check-ins, results-visit scheduling.

Long after

Surveillance recalls that actually land (“due back in 5 years” becomes a booked appointment), screening outreach to patients who never scheduled.

Ophthalmology

Clinical content written and approved by ophthalmologists.

Phones & schedule

Inbound coverage, second-eye surgery scheduling, gaps backfilled.

Before surgery

Cataract pre-op calls covering the drop schedule, fasting, and confirming the ride (nobody drives home from eye surgery).

After surgery

Drop adherence day by day, pain or vision changes flagged for same-day review.

Long after

Annual diabetic-eye-exam recalls, routine-exam reactivation.

Women’s Health: Pre- and postnatal care

Clinical content written and approved by OB-GYNs.

Phones & schedule

Inbound answered around the clock; the prenatal visit series kept on schedule.

Through pregnancy

Check-ins tuned to each trimester; symptoms that shouldn’t wait (bleeding, severe headache, sudden swelling) escalated immediately.

Postpartum

Recovery check-ins, blood-pressure follow-up after a hypertensive pregnancy, and mood check-ins with a direct line to the care team when answers are concerning.

Long after

Well-woman recalls (mammograms, cervical screening), postpartum patients kept connected to care.

Carrie never diagnoses, prescribes, or places orders; clinical judgment stays with the care team.

Carrie’s Impact

Measured at Dermatology Associates of the Palm Beaches.5

>90%

patient satisfaction

43%

routine nurse calls absorbed

750+

staff hours returned per year

100%

of inbound calls answered

Bring Carrie to Your Specialty Practice Today

Go Live in 3 Weeks.

Week 1

Configure and connect

Week 2

First workflow live

Week 3

First patient group, plus results review

*Configuration and deployment timelines may vary based on complexity

Schedule an Intro Call Learn More About Carrie →

⁵ Measured at Dermatology Associates of the Palm Beaches, commercial deployment cohort.