Care Coordination, Finally Caught Up.
Carrie is a governed AI care orchestration platform that acts as an extension of your clinical team, never acting autonomously. Directed by your clinicians, she helps coordinate patient pre-visit preparation through post-visit follow-up — scheduling, refills, triage, and escalations.
Integrated with your EHR, your workflows, your triage protocols — never around them.
Chronic Heart Failure
Carrie’s Engagement in the Patient Journey
Moment 1 of 5
Patient has recent diagnosis of CHF after most recent hospitalization.
Moment 2 of 5
The provider signs a discharge order → Carrie starts follow-up automatically based on provider’s protocol
Moment 3 of 5
She calls the patient on Day 2 after discharge and clarifies any confusion from patient’s post-visit instructions
Moment 4 of 5
Carrie notes any changes, triaging for concerning symptoms to escalate to care team as necessary
Moment 5 of 5
Conversations and any findings are saved to the patient’s medical record in the existing EHR of the provider
Carrie Will
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1
Receive the Signal
Carrie reaches out to the patient first, following a clinical trigger.
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2
Initiate
Carrie conducts a structured two-way phone conversations in the patient’s preferred language.
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3
Listen
Detects new symptoms and missed medications. Clinical models evaluate the conversation against your care protocols.
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4
Probe and Classify
Identify barriers that patients may face such as transportation.
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5
Act and Escalate
Triage and communicate with summaries that care teams can act on immediately
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6
Contextualize and Remember
Every conversation informs the next and writes back to the EHR.
The time between visits is where care matters most.
Most care coordination failures happen in the silence between appointments. Patients don’t know what to do next, and clinical teams don’t know what’s going wrong — until it’s urgent.
3 in 41
US adults live with a chronic condition
40%+2
of patients never meaningfully use a patient portal
800+9
patient initiated phone calls missed daily
Carrie for You. Tailored Towards Your Practice.
Our platform was created to fit into your workflow and EHR without disruption. At any point in your patient’s journey, Carrie has configurable programs that can be tailored specifically for your procedures and your needs.
Every step is governed by your clinical protocols. Carrie handles the coordination — your team stays in control.
Pre-Visit
- Answers new- and existing- patients calls 24/7
- Books and confirms visits
- Automates intakes
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Provides pre-procedure prep and readiness
- Pre-op instructions
- Indicates contradicting flags or barriers
Post-Visit
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Post-procedure check-ins
- Notes symptoms and potential complications flagging for human oversight team review
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Patient support
- Education & Guides
- Long term memory and retention
Programs.
Every condition Carrie manages runs on a pre-approved program that has been validated by you.
Released programs are versioned and immutable, allowing you to read exactly what Carrie will say before she says it, and replay exactly what she said after. Every conversation is recorded in full, down to the Program version it ran on.
Programs communicate across care episodes, so Carrie understands when a patient’s dermatology follow-up should inform their cardiology care.
Whether your focus is complex and chronic care or another specialty practice, Carrie ships with a growing library of care programs.
Carrie never diagnoses, prescribes, or places orders; clinical judgment stays with the care team.
Hear Carrie.
A call between Carrie and Dr. Mitch Morris.
A representative sample call. The voice is not altered, edited, or modified in any way.
Show voice transcript
Testimonials.
Patient Testimonials - Dermatology Associates of the Palm Beaches Client
Results.
Measured at Dermatology Associates of the Palm Beaches.5
>90%
patient satisfaction
100%
of 631 patient calls answered
30%
of patients call Carrie back on their own
43% more
routine nurse calls absorbed
750+
staff hours returned per year
15%
high acuity reduction via proactive escalation
¹ CDC, chronic disease prevalence, current figures. ² Herbert et al., JABFM 2025;38(6):995-1000. 9 Measured at dermatology client, commercial deployment cohort. 5 Measured at Dermatology Associates of the Palm Beaches, commercial deployment cohort.